@misc{Kos_Barbara_Premises,
 author={Kos, Barbara},
 howpublished={online},
 publisher={Wydawnictwo Politechniki Śląskiej},
 language={eng},
 title={Premises for implementation of customer relationship management systems (CRM) in transport and forwarding companies},
 type={artykuł},
 keywords={Politechnika Śląska, logistyka, transport},
}